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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
570 ratings and 262 comments received in the last 90 days.
26 December 2024
I asked for different tyres and the team made this possible.
18 December 2024
Perfect as always.
06 December 2024
Michael was very friendly and professional and gave a really comprehensive introduction to the functions of the car
05 December 2024
It was great, the whole process was easy & all down to our dedicated sales person, who went the extra mile by giving us a very good price on our current car. He even sorned the vehicle for us. Yes very satisfied with the deal.
03 December 2024
I have ordered a petrol car, but unfortunately I have got a different one and that's why I am not fully satisfied. The car inside looks like not finished.
02 December 2024
Very helpful.
29 November 2024
Very happy with everything from North Oxford BMW
28 November 2024
Very was a good experience
23 November 2024
Nicely presented and quick process to complete.
21 November 2024
Good service
21 November 2024
Great atmosphere lovely showroom lovely people
18 November 2024
Everything was made easy and straightforward
14 November 2024
The sales executive that I worked with was very helpful and accommodating and responsive.
04 November 2024
Car delivered on time and the trade in value of our old BMW was far better than that an offered byVW.
02 November 2024
Delivery time was a bit long but was also what was originally estimated. Otherwise no other fault to comment on!
01 November 2024
The salesman was very friendly and helpful
30 October 2024
My overall experience was outstanding from start to handover. I was in Oxford and visited BMW North Oxford. Paul Smith was most helpful and I cannot praise him highly enough, he went above and beyond in helping with the purchase of my BMW X1.
29 October 2024
The dealership was conveniently located close to the A34 and parking was easy. Inside the centre was clean and tidy with refreshments available while we waited for our appointment. The staff were all polite, helpful, and courteous.
27 October 2024
Everything is as I anticipated and Alfie Long has gone out of his way to ensure my satisfaction.
24 October 2024
The sales representative gave us good information and kept to appointments. Emails and telephone calls were responded to in a timely fashion. Delivery estimates were accurate and the quality of the delivered vehicle met our expectations in quality.
22 October 2024
No pushy sales techniques from Alfie, was able to go through all of my questions in detail. The technician who did the car handover was really helpful and professional as well.
22 October 2024
Mike's communication and assistance throughout was seamless and professional.
20 October 2024
From start to finish it was easy, the salesman kept me informed of the delivery date, the part exchange was simple and all the paperwork was sent on time making the sale seamless
18 October 2024
All was perfect
09 January 2025
Lovely kind staff. Clean well presented area.
08 January 2025
All well organised, effective communication and excellent service provided.
07 January 2025
I really feel let down by the explanations and found myself just paying in the end rather than explaining my concern to the staff, who were not offering me an answer to the question I had actually asked.
05 January 2025
Seamless service. Was supposed to be a 90 minute service and was more like 2 hours but wasn't an issue and that's the only negative I can say. Overall very satisfied with north oxford garage.
05 January 2025
Everyone I dealt with was pleasant, helpful and efficient, particularly Rozeena the SAR.
03 January 2025
So I am satisfied with the service that I got .Thanks to the Team
02 January 2025
Rozeena is approachable and very helpful, so thank you for all your help every time I visit North Oxford BMW!
31 December 2024
Service was good. Slight problem with the documents but speedily and easily resolved.
29 December 2024
Always very helpful
29 December 2024
All excellent
28 December 2024
Very good
28 December 2024
I arrived at 11.40 and my car was taken for service shortly afterwards. I waited at BMW and my car was returned within tbe 2 hours. Excellent service.
28 December 2024
The service and people at the dealership were a great example of customer service. The customer lounge is also incredibly well featured and has provided a comfortable area to work during my last service.
28 December 2024
Couldn't fault the service. Rozeena was friendly, efficient and kept me updated throughout.
27 December 2024
I first spoke to someone that gave me the incorrect info about what to do at the self check in and pointed me to some desks, but all I needed to know was to leave my keys. The desks she pointed me to had one free person, she didn't even look up
26 December 2024
We were told the issue was remedied. When my wife turned on the engine the fault light returned immediately (in the dealership car park). The car now had to go back for a second assessment
25 December 2024
Wait and see if bmw can clean the error codes properly on 22nd january
24 December 2024
Everyone was very helpful and explained everything to me.
24 December 2024
Speedy response and helpful staff
24 December 2024
Jodie couldn't have been more helpful.
24 December 2024
Great and pleasant service.
23 December 2024
Friendly and helpful
23 December 2024
As I say, the service itself was fine and the service and assistance received from Amanda was exemplary. The follow up around the additional work required was not so good
23 December 2024
I was told by the service centre rep that my shock absorber was in need of urgent replacement. But the report from the garage tech noted it to be a minor leak, advisory but not necessary. Felt that a bid to make me spend more money.
23 December 2024
Friendly and helpful. Got me a small discount on the MOT for logging on to the new improved BMW app. Got me an appointment at short notice when another place could not get a BMW part.
23 December 2024
Not only was the service ond MOT completed you investigated a fault and have booked the car in for the remedial work.
23 December 2024
Service is friendly & efficient.
22 December 2024
My car went in on a recall to for a new EGR Cooler and apparently there was a voucher with the recall and I was given a brake fluid change and key fob battery foc.
22 December 2024
Friendly, kept informed, no fuss and job done.
22 December 2024
Extremely satisfied. The level of care and assurance was second to none. Shout out to Jodie K for being so helpful, prompt and reassuring. Cannot thank the BMW service enough.
21 December 2024
very efficient customer service
20 December 2024
Really nice staff. I like the fact that o can work from there and have a coffee etc. it makes all the difference. Rozeena is just amazing. She knew my car details just by talking to me. Such wonderful lady and fab service.
20 December 2024
Service in the day great but the lack of communication since, relating to an outstanding issue has been poor. Surely it is not the customers responsibility to chase for updates.
20 December 2024
Rozeena Ali
20 December 2024
Always a warm, friendly welcome by staff. Nothing is ever a problem. 10/10!
19 December 2024
The only let down was the courtesy car, it was filthy inside
19 December 2024
Hopefully my car problem is now sorted.
18 December 2024
As before
18 December 2024
Always maintained high standard of service. North Oxford BMW has always been very reliable and trustworthy. Thank you.
18 December 2024
The North Oxford team is very good and provide great service and a good customer experience.
18 December 2024
Helpful, courteous and on time.
17 December 2024
As explained above but also my car was also washed and hoovered inside. The service advisor also informed me of the cost prior to any work starting.
17 December 2024
As I would expect from BMW the service was excellent and a good experience.
15 December 2024
Collection was great, having a full video health check was great.
14 December 2024
Customer service was very good. Dropped me off at home after car failed its MOT and then sent someone to stamp service book at home a week later after I discovered it had been forgotten
14 December 2024
The service team at North Oxford are fabulous. They offer bespoke attention and, as a regular customer, I feel they have a thorough knowledge of my car's history and requirements. Rozeena Ali always offers an exceptional service experience.
14 December 2024
I have been a customer for 30 years
14 December 2024
Great communication from Rozeena.
13 December 2024
I gave a 3 star on this occasion simply because I was there for a very long time waiting. I had an appointment at 9 and I left after 1pm for a minor oil service and to replace my cup holder. I was told the cup holder part was missing a screw.
12 December 2024
Great welcome. Waited a couple of hours for car to be fixed, except it wasn't as problem came back within a few miles. Booked in again, this time with courtesy car as VOR due to parts unavailable. Fixed at 2nd attempt.
11 December 2024
Looked after, well
11 December 2024
Excellent service
11 December 2024
I've had no problem with the service
10 December 2024
Exceeded expectations
10 December 2024
The information from North Oxford garage was clear and the staff are always helpful and friendly.
10 December 2024
Kept well informed with the video
10 December 2024
Excellent communication and promptbservice
10 December 2024
I was fully satisfied because I had booked a waiting service, which took less time than I'd expected, and I was kept informed of the progress. I was able to take a comfortable seat and have drinks while I waited.
09 December 2024
All went extremely well. I had arranged for my car to be collected from home as I had recently undergone hip surgery. Collection and delivery worked like a dream
09 December 2024
All completed on time. Great service, professional staff
09 December 2024
Great customer service. I was greeted on arrival, and the waiting area was clean and well stocked. Toilets were also immaculate. Quick service and a friendly team.
09 December 2024
Car responding okay at the moment
09 December 2024
A promised vehicle health check wasn't carried out citing an issue with the internet?Details of the car service were promised to be emailed later but was not. The complimentary car wash was an eyewash. Somehow the billing however worked perfectly.
07 December 2024
They collected my car following the vehicle safety recall and delivered it back to me in the afternoon, with software updates to the integrated braking system which I do not understand.
06 December 2024
Prompt text Service reminders.
06 December 2024
Jodie was very professional handling my case
05 December 2024
Great people and service
04 December 2024
Great
04 December 2024
everything was done efficiently and effectively to my satisfaction
04 December 2024
I got what I ordered, no more, no less
04 December 2024
Jody was very helpful
04 December 2024
I was treated like a VIP this is how it always is great attention
04 December 2024
Very helpful and courteous in difficult circumstances
03 December 2024
Very satisfied.
03 December 2024
Terrific service as always at North Oxford Garage
03 December 2024
Car ready on time
02 December 2024
Waited over 2 hours for MOT and service to be told I need 2 tyres and it would cost over £600...if you had a competitive price on your tyres I would of bought yours. Instead I saved almost £200 by going elsewhere.
02 December 2024
Happy client
02 December 2024
The service was exceptional in terms of everyone I dealt with. I travelled from London even though there are more local BMW dealers near me and this is because I know the service is great at the North Oxford dealer.
02 December 2024
Excellent all around
01 December 2024
I've dealt with so many garages over the years, this is far and away the best.
01 December 2024
Was saddened to hear that Jenna Hughes, my favourite Service Advisor, had left. However Anya Randall is an admirable alternative, a very pleasant disposition, charming and professional. Jacob, the service technician, was superb too.
01 December 2024
After 8 years of having car from new, had 2 recalls. Car was picked up and returned when finished. Both recalls dealt with efficiently & a free health check and complimentary wash & vac. Very satisfied.
01 December 2024
Exceeded expectations
30 November 2024
All good except the people collecting my car were sent to my home address instead of my work address despite it being clear I was at work.
29 November 2024
Lovely team, setting a new standard for dealerships.
29 November 2024
Rozeena (the servicd agent). Plus, the engineers aren't too bad either! The service is usually very thorough snd good quality.
29 November 2024
Friendly and helpful staff.
28 November 2024
Fantastic service
27 November 2024
Service generally very good. Just a little disappointed with the wait before service advisor became available.
27 November 2024
All carried quickly and efficiently
27 November 2024
Start to finish, smooth friendly helpful and efficient
26 November 2024
My car was booked in for 10 o'clock I arrived 20 minutes early traffic was lighter than expected so at 10-30 my car was finished and washed. I expected to be leaving 12- 12-30 amazing
26 November 2024
I asked the dealer to check my rear brakes as service indicator said they needed
26 November 2024
Service done, no further problems identified, great customer service
25 November 2024
Excellent service from the Service Adviser I dealt with. Sensible about required additional work.
25 November 2024
Work perfect and some good advice re gearbox
25 November 2024
Had difficulty charging car when returned as settings overwritten. Took time to diagnose the issue which meant setting up the charging preferences again. Car returned on low charge. Had to prompt dealership for diagnostic paperwork and repair details
24 November 2024
Very helpful staff
24 November 2024
Once again you fitted me in a short notice.
24 November 2024
Nice and friendly check in, pleasant place to sit and work. dropping a star because the free WiFi is really badly configured - due to the size of the subnet it breaks most corporate VPNs, please ask your IT to look to make this more reasonable!
24 November 2024
From the ladies on the desk to the lady that greeted me and did the paperwork was all fine and the lady that did the paperwork even had my car waiting at the front door ready for me to go home Thank you M Motley
24 November 2024
Easy to deal with and good communication
24 November 2024
Welcoming, friendly, knowledgeable, experienced with BMW cars and helpful. Really like the service video they send to me summarising the car's overall condition. I'd definitely recommend them over other BMW centres.
23 November 2024
Desk staff excellent and very attentive but to get car back with warning message on dash is very disappointing.
23 November 2024
Very good no problems
22 November 2024
Good overall experience, slightly marked down as ran over quoted completion time & interior on the car clean could be a bit better
22 November 2024
Parking a wee bit tricky
22 November 2024
All work done quickly without fuss.
21 November 2024
The service was performed efficiently, the minor issues were fixed without any fuss.
21 November 2024
Because it was easier to have my car collected and delivered back to my house
20 November 2024
very courteous and helpful.
20 November 2024
I had some issues with my appointments being rearranged which is the only down fall
20 November 2024
Quick, easy and efficient.
20 November 2024
Rozenna is the face of your company and you just know everything will be done properly.
20 November 2024
Problem was resolved correctly and efficiently
20 November 2024
Easy and communication good thankyou
20 November 2024
Coupled with this I have enjoyed the visits to the dealership for service as the staff are excellent and welcoming. A good combination of product and service.
20 November 2024
All aspects were very good
19 November 2024
Kept informed at every stage and job came in cheaper than first quoted for not more like some places.
19 November 2024
Service experience was great- I was sent a video of my vehicle checks with a good level of information and explanation of what could be seen!
19 November 2024
Nothing to say, which is exactly as it should be.
19 November 2024
Car going well so very pleased
19 November 2024
Really good
18 November 2024
Great service, always deal with Roozena, very helpful and knowledgeable.
18 November 2024
Really easy to deal with and friendly staff
18 November 2024
They pointed out
18 November 2024
Problem solved and explained the work required
18 November 2024
Friendly and quick service.
18 November 2024
Pleased with work and dexterity of the staff
18 November 2024
The car was repaired. The damage caused by BMW while the car was in your care was repaired.
18 November 2024
Impressed with the services team (Rozeena) keeping myself updated during the time I was on site waiting.
18 November 2024
Unfortunately the issues with the car were not resolved.
18 November 2024
Was for a recall. Was able to get it booked in quickly & issue resolved.
18 November 2024
Good service once the car was collected but it was very late in being picked up. I had to phone to find out what was happening
18 November 2024
No complications.
18 November 2024
It was a recall
17 November 2024
Ok. Not brilliant. Not rubbish. Better than average.
17 November 2024
Service Advisor Amanda Hatfield has been first class!
17 November 2024
Very satisfied
16 November 2024
The level of support given by Jody was outstanding. She kept me fully informed of what the problem was with my car and arranged for the replacement part the same day and the job was completed in the same afternoon.
16 November 2024
Could not ask for better service
16 November 2024
Had no problem
15 November 2024
No issues
15 November 2024
Quick
15 November 2024
All work completed satisfactorily
15 November 2024
Confirmed tyre was in stock AM, yet advised fully booked until 4pm - Fully aware I'm 5 hours from home, works for the Brand, in hotel lobby waiting for car. 'Come on BMW Oxford, this was a perfect opportunity to shine'! and you chose not to.
15 November 2024
Been with the garage for over 25 years and seeing lots of changes with some senior staff retired but the new young generation are really professional and customer oriented
14 November 2024
My car was cleaned during the service. On checking in the car I asked if tyre pressures could be checked and corrected if necessary. This was duly carried out.
14 November 2024
Great, although £2,000 bill was somewhat steep. Still, two-year parts and labour guarantee swung it for me.
14 November 2024
Top service by the advisor and engineer. They called to explain the status of the work, my options and if I was happy to proceed. Anya gave great communication the entire way through!
14 November 2024
Excellent service
13 November 2024
Excellent service at when bringing the car in, and good advice on what work to do and not do (i.e. taking an item off the to do list rather than just bagging the money!).
13 November 2024
This was a simple warranty exercise so work was carried out while I waited. Only reason for 4 stars is out of BMW Oxfords hands. You are a 35 min drive away.
13 November 2024
The car was washed and cleaned and perfectly presented. The staff was great and stayed behind an extra 10 minutes to deliver my car
12 November 2024
Felt very welcome. Free coffee, water etc. Felt like I was part of a club. Cleaned my car too!
12 November 2024
I had to change 4 tyres and, when I got the car back, the pressure of the new tyres was different from one to another and in one tyres it was too low
12 November 2024
Staff were friendly and efficient
12 November 2024
The service is faultless and very honest about when I don't need to undertake work on the car. This honesty keeps me coming back.
11 November 2024
Everything was completed without fuss.
11 November 2024
Delighted that my X6 problem was rapidly resolved.
11 November 2024
Service done on home.
11 November 2024
Everything was well handled the only slight reservation was I asked about charging- and whilst it was explained that the car was behaving normally - it didn't really help with the problem as you can't rely on a car if it only goes 60 miles a charge.
11 November 2024
Best customer service
11 November 2024
The fault was fixed and I like that the engineers highlight any other topics that may need attention
11 November 2024
Fast service
10 November 2024
Stress free and efficient
10 November 2024
Extremely satisfied as the staff still made space for my vehicle even if they had well over 60 cars booked in. They still managed to have my car looked at and ready the next day. Amazing service and special thanks to Alex who made all this possible.
10 November 2024
Service and MoT completed exactly as required. Good feedback on advisories with helpful video.. Excellent customer handling.
10 November 2024
The problem was sorted. It was lucky my wife was close by. Worst case scenario would have been a screwed engine
10 November 2024
Would have been 5 stars but I have not yet received the vehicle inspection report.
09 November 2024
Everything done as required.
08 November 2024
Did exactly what was expected of them and a bit more besides.
07 November 2024
Car was serviced ok but the computer errors above totally ruined the experience and also I sat waiting around extra 30mins as once again the system had reverted to a wrong owner and details
06 November 2024
Jodie was great. Very professional and friendly. Kept me updated on the progress and ensured that all work requested was completed on time.
06 November 2024
Smooth and peace of mind
06 November 2024
very quick and efficient service, as well as cleaning my car for me
06 November 2024
The gentleman who dealt with me had no knowledge of his job. Had no idea anout pricong for servicing deal ( and didn't bother finding out). I asked for explanation why traffic light recognition is not functioning when it does on my X1
05 November 2024
Service given was excellent
05 November 2024
Painless experience, although, due to an long standing issue with the paintwork of my car, they refused to wash it.
05 November 2024
mike at the body shop was so helpful he is a credit to the BMW group this is the 3rd time he has helped .
05 November 2024
I won't be returning
05 November 2024
They sorted out a difficult issue with my car door and arranged a goodwill gesture from BMW
05 November 2024
informed, prompt, efficient staff, nice drinks and biscuits
04 November 2024
Easy to deal with
04 November 2024
Jodie was communicative and extremely helpful at all times
04 November 2024
Excellent,informative responses to queries.
04 November 2024
I would give you 5*, but problem recurred.
04 November 2024
Staff could not have done more to assist.
04 November 2024
North Oxford Garage have a good level of customer service & have looked after me & my car, satisfactorily over the years.
03 November 2024
Recalls for replacement air bag & egr valve completed without fusd
03 November 2024
Because I could wate there well they did the the service
03 November 2024
Again, good interaction with the Service Dept but one of the two jobs I asked to be done was either not done or the issue wasn't resolved.
02 November 2024
Jodie was super helpful and kept me up to date with my car and even arranged a thank you gift
02 November 2024
Slightly misled over the waiting time for the service. Then, on receipt of the car, the cleaning which had been included was not very good. There were big dust patches all around the car. By then I'd waited all day so didn't bother to mention it.
01 November 2024
Very welcoming
01 November 2024
My service was handled by Jenna who was very professional and kept me informed on progress.
01 November 2024
North Oxford know little or nothing about electric i7s in my view
31 October 2024
Thoroughly satisfied. Service Advisor was knowledgeable, courteous and friendly. Noted down things i wanted looked at & fed back clearly & concisely. Car was clean & in tip top condition when returned.
31 October 2024
They have spelt my name wrong even though I told them.
31 October 2024
professional people
31 October 2024
It was excellent.
31 October 2024
Let down by hassle of payment the day after I paid and being sent a non understandable email they day after that
31 October 2024
Good customer service from Jazmin and Rozeena
31 October 2024
Excellent service and support with courtesy car whilst in for service. Service desk was fantastic (Jenna) with accommodating a slight delay in checking in. Car serviced and returned as expected to the high standard by North Oxford.
30 October 2024
We have been served by Rozeena Ali on three occasions now, and her exceptional service is much appreciated by my wife and I. She really cares about giving a good and thorough service and personally checks progress through the workshop. Well done.
29 October 2024
The expertise of the staff. Polite, helpful and friendly.
29 October 2024
As above not all expected services were completed and I was not informed of this
29 October 2024
Efficiency and speed at which my starter motor was changed and friendliness and efficiency of staff
29 October 2024
Excellent service from Jodie on service reception and Matt on the spares counter, both of whom were helpful and accommodated my needs perfectly. The service work was undertaken very well as far as I am able to tell, hence I have no complaints at all.
29 October 2024
No issues with the MOT service. Grateful to have the complimentary wash and vac option.
28 October 2024
Everyone friendly helpful and professional
28 October 2024
Overall service level is good, although my car needed to stay in for another day as the MOT wasn't done on the day it was scheduled.
28 October 2024
4* the car was washed but if you provide a better experience e.g a full clean and polish then it would be better and 5*. This is just a suggestion.
28 October 2024
Car beautifully valeted
26 October 2024
Diagnosis and repair handled seedily. Slightly disappointed that, guiven early diagnosis of fault by technician, that dealer didn't work to ensure parts orderd for same day delivery.
26 October 2024
Rozeena in Service reception is outstanding and efficient
26 October 2024
Very quick and efficient
26 October 2024
Work carried out on time
26 October 2024
Anya needs to be a little less brusque
24 October 2024
As per my previous comments. Also, I was one of many customers that felt misled that day.
24 October 2024
I was just on time for my appointment. When I arrived at reception I was dealt with immediately. Someone from the service department asked me if I had any questions and explained how long it would take. I was welcome to coffee and use of wifi.
24 October 2024
Full details offered in good time
24 October 2024
Phil + Andy and their team always v helpful. New model BMW car currently ordered with N.Oxford and looking forward to N. Oxford service team maintaining it for me as they have with my other/previous cars.
23 October 2024
All as expected. On time and polite
23 October 2024
Very responsive and pleasant service.
23 October 2024
I booked in for service and mot at 11.30, having travelled 30+ miles. I was told this would take until 5.00 to be finished. I expect the work to be carried out soon after arrival when I have made the booking. Work done in 2 hours after
22 October 2024
You provide an excellent, reliable service and it is a great pleasure to have the car returned beautifully cleaned.
22 October 2024
The collect and return service worked well. Happy with the service but the payment link didnt work, so there was some confusion about my payment.
21 October 2024
Super quick service, communication great
21 October 2024
You get what you pay for.
21 October 2024
Did what was required
21 October 2024
Friendly and professional team, MOT and servicing done as required, useful health check video provided post servicing.
20 October 2024
Great service
19 October 2024
Great customer service
19 October 2024
Roseena is polite, friendly, professional and makes it such a pleasure to come to BMW north Oxford.
18 October 2024
Very easy and straightforward job
26 December 2024
Very smooth from beginning to end, no hickups, no surprises.